Return Policy

  1. Return Period: Customers have 14 days starting from the delivery date to return products.
  2. Non-returnable Products: (A) Products showing signs of use beyond basic testing cannot be returned. Used products will be appraised upon return and valued as items with reduced value.
    (B) Used or display products cannot be returned for defects disclosed in the product description. Standard return policies apply for undisclosed defects.
  3. Return Procedure: To initiate a return, contact customer service via email at refund@procraft.is. Online forms, if available, may be used as secondary options. The primary refund method is via email in case of issues or form unavailability.
  4. Return Costs: Customers are responsible for shipping or personally delivering returns to the designated return address.
  5. Refund Processing: Refunds are processed within 30 days, although efforts will be made to process them as quickly as possible.
  6. Product Exchange: Exchanges are possible for the same product, if available. Promotions or discounts applied at the time of purchase will not affect exchange values.
  7. Damaged or Defective Products: The same return procedure applies. Refunds or replacements are offered if the product is in stock.
  8. Promotional Items: Standard return policies apply to promotional items. Refunds are based on the actual purchase price paid by the customer.
  9. Required Documentation: A receipt or card payment confirmation is required for returns. Customers with ProCraft™ accounts can reference their purchase without providing proof of purchase.
  10. Defective Products: Defective products may either be refunded or replaced, depending on stock availability. Refunds or replacements will be processed within 30 days.